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User Training: Making the Most of Technology in the Workplace

By Nextrio on December 19th, 2014 Facebooktwittergoogle_plusredditlinkedinmailby feather

iStock_000008042110XSmallDo you have the most innovative technology, but no one knows how to use it? Stay fresh and up-to-date! Help your users get the most out of the technology in your organization.  Features and functionality change with each upgrade, so deploying a training plan throughout the year ensures users are as up to date as possible. Here’s some tips on how you can streamline your user training to ensure that you’re making the most of your office technology.

Skip the Overview and Cut to the Chase!

Instead of providing your staff with a general training session that barely skims the surface, target your training based on user need. Drilling down with specific, targeted training ensures staff are learning what they will put into action. Targeted training might require more involved content development, but focus on the right topics will pay off.

Some Like a Personal Touch

Some people don’t learn well in groups. As a follow on to group training, identify if there are ways to address individual questions and needs.  One-on-one mentoring and training catered to the individual ensures more stickiness and follow-through. Leverage power users as mentors to help with this.

Birds of a Feather

Create training sessions tailored to specific line of business groups in the organization.  Content can be created to align with technology that is used by different work groups.

When you work in small groups, you can move through the information at a pace that works for them. And, people are more likely to ask questions in smaller groups, too, which helps everyone.

Change is Inevitable

Technology is continuously changing, which is why it’s important to conduct regular trainings that help your staff stay up to date with the latest and greatest of the features and functionality that matter the most.

If you need help with your user training, Nextrio is here for you. As one of the top IT companies in Tucson, we give you the support you need to make the most of the technology at your office. To learn more about our services, call (520) 519-6301.