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The Generation Gap and Technology in the Workplace

By Nextrio on October 15th, 2014 Facebooktwittergoogle_plusredditlinkedinmailby feather

Things just aren’t the way they used to be. Over the past few decades, technology has drastically changed the way individuals communicate. Regardless of the products or services your company offers, chances are that IT has become an integral part of your daily operations. Keep reading to learn more about how older and younger generations view and use technology in the workplace today.

Communication Styles

Prior to the advent of widespread email, texting, and video chat services, employees primarily relied upon telephone interactions, paper documentation, and face-to-face meetings. When employees were out of the office, they were generally considered out of reach. Today, the widespread use of wireless and internet communication has made it nearly impossible to be “out of touch,” even after working hours. This concept can also be seen in reverse—up to 50% of employees younger than 43 admit to accessing personal email and websites while at work, as opposed to 13% of employees aged 44-60. The modern workplace has also seen a rise in the use of emoticons and other “internet acronyms.” Many older employees (age 44-60) feel that the use of acronyms and emoticons in the workplace is unprofessional, while younger employees feel these terms are both concise and suitable for office use.

Personal Electronics Usage

As the volume of laptop and personal device usage increases, views regarding office etiquette are changing as well. Nearly 75% of employees aged 44-60 believe that the use of laptops, phones, and other PDAs is both distracting and unprofessional during office meetings. However, only 44% of employees younger than the age of 43 agree with this assessment, as many younger professionals prefer to record video, audio, or notes on electronics during meetings for review later.

The multi-generational workplace of today should consider the needs and characteristics of all generations, and the different approaches each has for work-place communication and productivity.

Nextrio offers a wide variety of IT solutions for Tucson companies of every size across a wide range of industries. We can help with all your IT needs including managed IT, transitioning to the cloud, and improving employee skills through our training webinars. Call (520) 519-6301 to learn more.